Resolved
Yvonne N Jaq

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Verified Reviewer

Resolved: Costco's new off-shoot photo service "Capture"

Updated by user Feb 22, 2024

Company fixed the issue and I have been provided with apology. I sent in samples of the slides they had scanned with ones I scanned.

Clearly theirs were blurred.

The subcontractor was sympathetic and refunded my money. They are working on fixing the auto-correct.

Original review Jan 23, 2024
I sent in 150 slides to be scanned. They took it upon themselves to auto-fix. Because they are old '50s and '60s slides, they naturally acquire dots and spots. The company took it upon itself to fix these by BLURRING each scan (like the PhotoShop tool). Drives me nuts. I don't want anyone messing with my photos. Also the order took exactly 30 days before they sent back which took another 10 days.
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Loss:
$75
Pros:
  • On-line ordering convenient
Cons:
  • Bad quality scans of slides
  • In my case

Preferred solution: Change policy of fixing the customers photos.

Anonymous
map-marker Simi Valley, California

Asking price

Costco Photo Center - Asking price
Costco Photo Center - Asking price - Image 2
Costco Photo Center - Asking price - Image 3
I want to print 3 cut out stand-ups for my son's birthday. I want to ask about details. type of foam, price, sizes...
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cheryl k Nzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

If i can still send photos from phone to be printed and picked up at our Costco in Wyoming Michigan

called the phone number for Costco photos. ended up to be an unidentified number and the call ended!
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Preferred solution: an answer if i can still send pictures from my phone to get a bunch of photos done

Valerie D Kag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Culver City, California

Angry that Costco signed off to Shutterfly

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Costco signed off to Shutterfly, which is 3 times the price of Costco. I've loved Costco photos, & have had photo cards and photo calendars done there for decades. No longer.Go toOth I thought Costco was budget minded, and don't understand why they would hand their business off to a significantly more expensive photo center.
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User's recommendation: Walmart and other photo services

Lee Ann M Tol

Calendars

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Are you still processing calendars in time for Christmas? just want to find out if you are still processing calendars that would be delivered before Christmas. It would be nice if we could talk to somebody.
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Preferred solution: Are you still creating calendars in time for Christmas 2023

Marlene P Qwn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I HAD A CANVAS PRINT MADE A FEW YEARS AGO. WOULD...

I HAD A CANVAS PRINT MADE A FEW YEARS AGO. WOULD YOU STILL HAVE PHOTO SO I CAN HAVE ANOTHER MADE? MARLENE PERRIGUE
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Kelly L Vxc

Unhappy with premium lay flat photo book

The cover is warped and doesn't lay flat. I have photos. When playing flat the cover and back are both warped and it makes the album look very cheap. What can I do? Order Number: 38210**** 10/08/2022 Kelly Lowe 15460 Mountain Shadows drive Redding, CA 96001
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